Do all of your products ship for free?
Yes. It doesn't matter if you order one item or ten items, it all ships for free to the contiguous United States! There is an additional fee to ship to Alaska, Hawaii, or internationally. Please email us at firstname.lastname@example.org for a shipping quote outside of the contiguous United States.
What is Custom Kids Furniture’s return policy?
If you decide to return an item, you may ship it back to us within 60 days of the day you receive it. To be eligible for a return, your item must be unused (unassembled) and in the same condition that you received it. It must also be in the original packaging. You will be refunded the purchase price minus a 25 percent restocking fee. If you damage an item after it is in your possession, you will need to pay for the damages.
Please contact us for the return address before shipping your item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within three business days.
Because hand-made items are custom built for you, we cannot accept returns on those items. We will replace any pieces damaged during shipping or any defective items. This policy includes our House Floor Beds and our Custom Bunk Bed line.
What happens if my item arrives damaged?
If you see any damage to your shipment, please make a note on the delivery paperwork detailing the damage before you sign it! If your shipment shows extensive damages (contents of multiple boxes damaged), please refuse the delivery, and we will send you a new shipment. Please contact us as soon as possible regarding items damaged during shipping or pieces with manufacturer defects. We will resolve these issues to your satisfaction. We cover damaged or defective items for 60 days. Rest assured these situations are rare, but if you do experience difficulties we will correct the situation.
At Custom Kids Furniture we respect your privacy and we do not share any customer information with anyone at anytime.
Who should I contact if I have questions regarding my order after I have made a purchase?
Feel free to contact us via chat, e-mail us at email@example.com, or call us at 816-284-6478.
What is the warranty on my purchase?
We adhere to all manufacturer's warranties. For more specific information on your warranty, please email Customer Service or call us.
Can I order by phone?
Yes! We would be happy to take your order over the phone. Please call us at 816-284-6478.
Do you offer financing?
No. Unfortunately we do not offer financing at this time. We do accept payment through PayPal, Amazon Pay, and all major credit cards.
When will my item arrive?
Our items ship within 48 hours, with the exception of our custom built beds that ship within 2 to 3 weeks.
When I submit credit card information online, is it secure?
Yes. Our website meets all Payment Card Industry (PCI) Data Security Standards, which means our payment processor maintains a secure network, maintains a vulnerability management program, regularly monitors and tests networks, and protects cardholder data. If you prefer to order without providing credit card payment online, simply call us at 816-284-6478 to order by phone.
Will Custom Kids Furniture send an order confirmation via email?
Yes, you will receive a purchase confirmation immediately following your order submission. It takes a day or two to generate tracking information for orders. Once the tracking number is available, we will email it to you.
Do you charge sales tax for online orders?
Sales tax is charged only for items shipped to Missouri. Any taxes, duties, and other fees associated with items shipped outside of Missouri are the responsibility of the customer.
Is there an age limit for bunk beds?
Federal guidelines state that children under age six should not use the top bunk bed.
What is the weight limit for bunk beds?
Federal guidelines require safety testing of bunk beds, however there is not a specific requirement for how many pounds a bunk beds must support. Some of our bunk beds are designed only for children and support 160 pounds per bed. Our custom bunk beds can be used by children, teens, or adults and support 300 to 400 pounds per bed. We have some other bunk beds that are appropriate for teens or adults and support 400 pounds per bed.
What should I know about bunk bed safety?
Federal guidelines state that children should be at least six years of age to use the top bunk bed.
Only one person should use the top bunk bed at a time.
Bunk beds are not designed to support jumping or rough play. An adult should supervise kids using the bunk bed.
Only use the ladder or stairs to enter or exit the bunk.
The upper bunk should have guard rails along both side of the top bunk.
The mattress should be thin enough that at least 5" of guard rail is exposed above the top of the mattress. Usually this means using a mattress that is 8" thick or less.
The guard rail that runs the entire length of the bed should be placed against the wall (if the bed will go against a wall). That prevents entrapment between the wall and the bed.
Use the proper size mattress to fit the bed, i.e. twin, full, etc.
Read the instructions that come with the bed and follow all safety recommendations. Do not remove the warning label from the bed.
Never use any items with the bed that are not specifically designed for use with your bunk bed, i.e hanging ropes from the bed, modifying the bed's design, using replacement parts that are not from the manufacturer. Contact the manufacturer for any replacement parts needed.
Ensure that the guard rail, ladder and connectors remain sturdy and secure with continued use.
Make sure the ladder is wide enough and permanently attached to the bed frame.
No openings should be wide enough for a child's head or torso to pass through.
What are federal bunk bed safety requirements?
The U.S. Consumer Product Safety Commission (CPSC) requires all bunk beds sold in the United States to comply with safety standards. All bunk beds must:
Have a warning label that advises against placing children younger than six in the upper bunk.
Have guard rails on both sides.
Have a continuous guardrail on the wall side of bed if the bed is taller than 30 inches.
Any openings on the upper or lower bunk must be small enough that a child's head, torso, or limb cannot pass through them.